Refund policy

Effective Date: 12/06/2024

At Approachable Geek, LLC, we strive to deliver high-quality services that meet or exceed your expectations. Below is our policy regarding returns and refunds:

1. General Policy

Approachable Geek, LLC offers services that are primarily custom and non-tangible. As such, refunds are generally not provided once work has commenced or services have been delivered. Exceptions may apply based on specific circumstances outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • The service was not delivered as agreed upon in the terms of the contract.
  • There is clear evidence of incomplete or unsatisfactory work that cannot be rectified.
  • A refund request is submitted within 14 days of payment or service completion.

Refund requests must include:

  • Proof of payment.
  • A detailed explanation of the issue.

3. Non-Refundable Services

The following are not eligible for refunds:

  • Services that have been partially or fully completed and approved by the client.
  • Subscription-based services (e.g., ongoing support) where the service period has already commenced.
  • Any fees related to third-party integrations, licenses, or tools procured for the service.

4. Service Revisions

If you are not satisfied with the outcome of a service, we are happy to offer one free revision within the scope of the original project requirements. Additional revisions may incur extra charges.

5. How to Request a Refund

To request a refund, please contact us at:

Include the following in your request:

  1. Your name and contact information.
  2. The service provided.
  3. The reason for requesting a refund.
  4. Any supporting documentation (e.g., payment receipt, project agreement).

Our team will evaluate your request and respond within 5 business days.

6. Refund Process

If your refund request is approved:

  • The amount will be refunded via the original payment method.
  • Refunds will be processed within 10 business days after approval.

7. Exceptions

For customers in the European Union, you have the right to withdraw from your contract within 14 days of purchase without stating a reason, provided the service has not commenced.

Contact Information

For questions or concerns about this policy, contact us at:

This policy is subject to change. The most recent version will always be available on our website.