Shipping policy

Effective Date: 12/06/2024

Approachable Geek, LLC primarily provides services and digital products. As such, this Shipping Policy primarily applies to any physical goods or materials associated with our services. Please read this policy carefully.

1. Digital Products and Services

For most of our offerings, including software development, app creation, and support services, delivery is digital:

  • Delivery Method: Digital deliverables (e.g., source code, reports) will be provided via secure email, cloud storage, or collaboration platforms as agreed upon.
  • Delivery Timeline: Timelines for deliverables will be specified in the contract or agreement.

2. Physical Goods (If Applicable)

If we need to ship physical goods (e.g., promotional materials, hardware integrations):

  • Shipping Methods: All shipments are made via reputable carriers (e.g., USPS, UPS, FedEx).
  • Shipping Costs: The cost of shipping will be disclosed before purchase or included in your service agreement.
  • Delivery Timeframe: Standard delivery times vary between 5–10 business days, depending on your location. Expedited shipping may be available for an additional fee.
  • Shipping Area: We ship within the United States. For international shipping, please contact us in advance.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.

4. Shipping Errors or Damages

If your shipment arrives damaged or contains errors:

  1. Inspect the package upon delivery.
  2. Notify us within 48 hours of receiving the shipment.
  3. Provide photographs of the damage or errors for verification.

We will work to resolve the issue promptly, either by replacing the item or offering a refund, as applicable.

5. Delays

We are not responsible for shipping delays caused by:

  • Carrier issues
  • Weather disruptions
  • Customs clearance for international shipments

However, we will assist in resolving delays to the best of our ability.

6. Refunds and Returns

Please refer to our Return and Refund Policy for information regarding the return and refund of physical items, if applicable.

7. Contact Information

For shipping inquiries, please contact us:

This Shipping Policy was last updated on 12/06/2024.